Lloyds issues statement on Pet Insurance
Lloyds Banking Group has issued a statement responding to BBC Watchdog's programme of Thursday 22nd March. The programme included a feature on the controversial decision by Lloyds and Halifax to withdraw from the Pet Insurance market, which led to customers being forced to urgently find alternative insurance for their pets. This process has been complicated for many by the fact that many of such pets possess on-going and pre-existing conditions.
Commenting, a spokesperson for Lloyds Banking Group said "Lloyds Banking Group withdrew from the pet insurance market last year. We acknowledge that this decision has caused concern among some customers whose pets have pre-existing medical conditions and are having difficulty finding a new insurer. We are urgently working on a solution for customers with pets who have pre-existing conditions and will be contacting them in the next few weeks with our proposals. If any customer wants to check if they are affected, they can contact us. We are committed to continuing to support our customers and are sorry for the inconvenience we may have caused."
Pet owners affected by any of the issues raised in this article may wish to ring the following numbers:
Lloyds TSB Pet Insurance customers - 0845 6013073
Halifax Pet Insurance customers - 0845 6013122
Two independent vets have launched a podcast to help owners strengthen their bond with pets. Dr Maggie Roberts and Dr Vanessa Howie, who have worked in both veterinary practice and major charities, are keen to use their experience to enable people to give pets a better life.
