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Study reveals insights on zookeeper-animal bond
Vicki Melfi, professor in human-animal interactions at Hartpury University.
Zookeepers draw boundaries with animals in their care to maintain illusions of ‘nature’

The complex relationship that can exist between zookeepers and their animals has been revealed in a new study, led by researchers at the universities of Hartpury, Chester and Bolton.

The study, published in the journal Anthrozoos, explored how zookeepers reflected on their experiences with the different species they care for, while ensuring they work professionally to ensure high standards of care.

It found that zookeepers entered the job “for the love of animals.” However, they drew boundaries with the animals in their care to reduce interference with normal behaviour and to maintain illusions of ‘nature’ in a zoo environment.

Researchers found these behaviours can be difficult to maintain during the relationship for various reasons. For example, if a keeper needed to raise an animal by hand because the mother had abandoned her offspring.

“Our study highlighted that zookeepers are expected to distance themselves from the wild animals they’re working with. Yet many zookeepers interact more with the animals in their care on a daily basis, than many people may do with their pets,” explained Vicki Melfi, professor in human-animal interactions at Hartpury University.

“Zookeepers are expected to give the animals as much love and compassion as they’d give to their pets, but these ‘wild’ animals are not pets so they need to maintain emotional and physical distance. When we asked the zookeepers how they managed to achieve that, what came through consistently was that zookeepers always put the welfare and long-term interest of the animals first.”

Fourteen zookeepers from different establishments in the UK and New Zealand participated in the research. Scientists hope their findings will inform perceptions of the role of the human-animal bond in the management of zoo animals.

“There’s a huge level of humanity displayed by those interviewed in this study, and people who look after animals more widely, by doing the right thing for animal welfare and conservation,” Professor Melfi continued.

“Hopefully, this report will help give due credit to the professionalism and the level of understanding and care of those working within the zoo industry.”

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FIVP launches CMA remedies survey

News Story 1
 FIVP has shared a survey, inviting those working in independent practice to share their views on the CMA's proposed remedies.

The Impact Assessment will help inform the group's response to the CMA, as it prepares to submit further evidence to the Inquiry Group. FIVP will also be attending a hearing in November.

Data will be anonymised and used solely for FIVP's response to the CMA. The survey will close on Friday, 31 October 2025. 

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News Shorts
CMA to host webinar exploring provisional decisions

The Competition and Markets Authority (CMA) is to host a webinar for veterinary professionals to explain the details of its provisional decisions, released on 15 October 2025.

The webinar will take place on Wednesday, 29 October 2025 from 1.00pm to 2.00pm.

Officials will discuss the changes which those in practice may need to make if the provisional remedies go ahead. They will also share what happens next with the investigation.

The CMA will be answering questions from the main parties of the investigation, as well as other questions submitted ahead of the webinar.

Attendees can register here before Wednesday, 29 October at 11am. Questions must be submitted before 10am on 27 October.

A recording of the webinar will be accessible after the event.