RSA launches new online claims system
The new system is being introduced to MORE TH>N, John Lewis, Tesco and Argos pet insurance customers.
Insurance provider RSA has launched a new online system for pet owners to submit ongoing medication claims.
The new system is being introduced to MORE TH>N, John Lewis, Tesco and Argos pet insurance customers and means that claim forms are no longer required.
In a press release, RSA said vets will no longer need to complete and countersign insurance claim forms for pets that require repeat prescriptions. Customers can instead log-in to their online portal and submit their veterinary invoices.
New claim forms can also be downloaded from the portal but will need to be completed by both the customer and vet. Once completed, the form can be scanned and emailed to the insurer, together with any relevant bills and notes.
“We know that when an animal is sick or injured both the vet and the owner want to be able to help as quickly as possible,” said MORE TH>N’s director of pet claims Andrew Moore. “The new portal speeds up the process of a claim, meaning it is more efficient for both parties and ultimately, it means pets can be treated quicker.”
Companies marketing medicines for small pets exempt from authorisation must submit their annual return to the Veterinary Medicines Directorate (VMD) by 30 November 2026.
