Bright Side Vets recognised for customer care
An East-Midlands veterinary practice has been honoured for its excellence in customer service.
Bright Side Vets, located in Swadlincote, scooped the prize at the East Midlands Chamber Business Awards. One of over different forty business competing in twelve categories, the practice also took home the award for ‘Small Business of the Year’.
“Winning these awards is a great accolade and we are incredibly proud of what we have achieved that has been recognised in this way,” said Jason Freezer, practice manager and joint owner of Bright Side Vets.
“We have a great team of people working alongside us and these awards are a testament to the hard work and effort they put in every day as well as recognition of the support from our customers.”
Established just under three years ago, Bright Side Vets was set up with a clear ethos to deliver the highest standards of care for both its patients and customers.
“It’s what sets us out from the others - we put the customer and their pets at the centre of our business ensuring we don’t get complacent about being in a service industry,” Jason continued.
Head vet adjoint owner Kelly Freezer added: “It’s been an eye-opener for me, entering the awards as I’ve never experienced another vets being involved in competitions that feature such variety of other business types. I would recommend it, however, to anyone - it’s a great opportunity to reflect on what you do and to take stock on how you can improve your service.”
The East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) Business Awards recognise companies that have pioneered new concepts and innovation, excelled in commercial enterprise or distinguished themselves with their attitude to workforce development.
Selected winners will go on to the regional finals of the British Chambers of Commerce Awards which take place on 25 September.
Two independent vets have launched a podcast to help owners strengthen their bond with pets. Dr Maggie Roberts and Dr Vanessa Howie, who have worked in both veterinary practice and major charities, are keen to use their experience to enable people to give pets a better life.
