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Client care event to return this year
receptionist
CX Congress is the only national CPD event for veterinary customer care professionals.
CX Congress provides CPD for veterinary receptionists

The UK's only CPD event for customer care professionals is set to return for a second year. The CX Congress is run by the Cxclub, which endeavours to put customer service at the heart of veterinary practice.

Last year, the event saw veterinary receptionists gathered together for their first dedicated congress on improving client care.

Topics covered included the use of technology to enhance customer experience, coping with the last consult and improving client care for blind and partially sighted people.

The next event in June will have a 'how to' theme, with six interactive sessions focusing on a different aspect of customer care. Carolyn Crowe will explore the different personality types of clients, while Yolande Jansen will discuss the crucial role of body language in communication.

Tickets are selling out fast for the congress, which will take place at the same place and time as last year, at East Midlands Airport on 25 June, 2016.

For more information see www.cxclub.care or call 01476 565343

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New roadshow brings free flea and tick checks to dog owners

News Story 1
 A nationwide roadshow offering free, personalised parasite risk assessments and flea and tick checks will be visiting popular dog events across the UK.

The All About Dogs shows in Norfolk and Knebworth, will be among the first events to host MSD Animal Health's Big Parasite Check campaign, which aims to address common misconceptions and highlight the importance of year-round parasite protection.

A total of six dog-friendly events will feature the free clinics from summer through to winter. Full roadshow dates and locations are available on The Big Parasite Check map or through your local MSD Animal Health Representative.  

Click here for more...
News Shorts
BVA urges 'continued vigilance' over bluetongue

The British Veterinary Association (BVA) has urged vigilance following a concerning rise in Bluetongue (BTV) cases in sheep and cattle.

In a recent statement, the BVA noted that members are reporting more severe clinical signs and higher mortality rates than in previous years.

'We know that farm vets are working hard to support farmers and animals affected by this outbreak, during what is an extremely difficult time for all involved,' they stated. 'Continued vigilance to identify disease early is vital and vaccination remains the best way of protecting animals from this disease.'