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Client care event to return this year
receptionist
CX Congress is the only national CPD event for veterinary customer care professionals.
CX Congress provides CPD for veterinary receptionists

The UK's only CPD event for customer care professionals is set to return for a second year. The CX Congress is run by the Cxclub, which endeavours to put customer service at the heart of veterinary practice.

Last year, the event saw veterinary receptionists gathered together for their first dedicated congress on improving client care.

Topics covered included the use of technology to enhance customer experience, coping with the last consult and improving client care for blind and partially sighted people.

The next event in June will have a 'how to' theme, with six interactive sessions focusing on a different aspect of customer care. Carolyn Crowe will explore the different personality types of clients, while Yolande Jansen will discuss the crucial role of body language in communication.

Tickets are selling out fast for the congress, which will take place at the same place and time as last year, at East Midlands Airport on 25 June, 2016.

For more information see www.cxclub.care or call 01476 565343

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Strangles survey seeks views of horse owners

News Story 1
 With Strangles Awareness Week just around the corner (5-11 May), vets are being encouraged to share a survey about the disease with their horse-owning clients.

The survey, which has been designed by Dechra, aims to raise awareness of Strangles and promote best practices to prevent its transmission. It includes questions about horse owners' experiences of strangles, together with preventative measures and vaccination.

Respondents to the survey will be entered into a prize draw to win two VIP tickets to Your Horse Live 2025. To access the survey, click here 

Click here for more...
News Shorts
Vivienne Mackinnon elected BVA Scottish Branch President

The British Veterinary Association (BVA) has elected Vivienne Mackinnon as its new BVA Scottish Branch president.

Dr Mackinnon has over 30 years of experience in veterinary care, encompassing both small animal and mixed practice. She has worked in practices in Scotland, England, New Zealand and Australia, before joining APHA to work in frontline disease control.

In her speech, Dr Mackinnon reflected on the changes in Scotland's veterinary industry and highlighted her commitment to veterinary education.

Dr Mackinnon said: "I look forward to working with colleagues across the veterinary professions to improve animal health and welfare in the country and support veterinary workplaces."