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Client care event to return this year
receptionist
CX Congress is the only national CPD event for veterinary customer care professionals.
CX Congress provides CPD for veterinary receptionists

The UK's only CPD event for customer care professionals is set to return for a second year. The CX Congress is run by the Cxclub, which endeavours to put customer service at the heart of veterinary practice.

Last year, the event saw veterinary receptionists gathered together for their first dedicated congress on improving client care.

Topics covered included the use of technology to enhance customer experience, coping with the last consult and improving client care for blind and partially sighted people.

The next event in June will have a 'how to' theme, with six interactive sessions focusing on a different aspect of customer care. Carolyn Crowe will explore the different personality types of clients, while Yolande Jansen will discuss the crucial role of body language in communication.

Tickets are selling out fast for the congress, which will take place at the same place and time as last year, at East Midlands Airport on 25 June, 2016.

For more information see www.cxclub.care or call 01476 565343

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Practices urged to audit neutering data

News Story 1
 RCVS Knowledge has called on vet practices to audit their post-operative neutering outcomes.

It follows the release of the 2024 NASAN benchmarking report, which collates data from neutering procedures performed on dogs, cats and rabbits.

The benchmarking report enables practices in the UK and Ireland to compare their post-operative outcomes to the national average. This includes the rate of patients lost to follow-up, which in 2024 increased to 23 per cent.

Anyone from the practice can submit the data using a free template. The deadline for next report is February 2026.

Visit the RCVS Knowledge website to complete an audit. 

Click here for more...
News Shorts
RCVS pays tribute to well-loved equine vet

The RCVS and the Riding Establishments Subcommittee has paid tribute to well-loved veterinary surgeon and riding establishment inspector, Rebecca Hamilton-Fletcher MRCVS.

Linda Belton MRCVS, RCVS President, said: "I, along with my colleagues on the RESC, RCVS Council, RCVS Standards Committee, as well as RCVS staff, was very saddened to hear of the sudden death of Rebecca, or Becca as we knew her, last week.

"She was a true advocate for equine welfare and in her many years on the RESC worked to continually improve the quality and consistency of riding establishment inspections, all in the interests of enhanced horse welfare and rider safety."