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Dealing with difficult people
Anne-Marie Svendsen-Aylott
Anne-Marie Svendsen-Aylott

Culture, communication styles, and motivation all affect how people behave

'People are not inherently difficult they may simply have behaviours that cause problems or offended emotions in others,' said Anne-Marie Svendsen-Aylott in her management lecture at BSAVA Congress.

We perceive people to be difficult when we have an expectation that they should behave in a specific way – and they don’t.

Different countries have different cultures which can result in communication misunderstandings, and this needs to be addressed in practice if it becomes evident.

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Animal Medicines Amnesty returns this November

News Story 1
 Veterinary practices are being urged to help owners safely dispose of any unused and expired pet medicines - not just antibiotics - during November's Animal Medicines Amnesty.

Organised by the Responsible Use of Medicines Alliance Companion Animal and Equine (RUMA CA&E), the initative is supported by a range of cross-sector organisations.

Practices are encouraged to use the campaign to engage the whole practice team and raise awareness of the safe disposal of medicines with clients. Learn how your practice can get involved at rumacae.org.uk 

Click here for more...
News Shorts
APHA launches free virtual work experience programme

The Animal and Plant Health Agency (APHA), in collaboration with Springpod, has launched a free virtual work experience programme, giving young people across the UK the chance to explore careers dedicated to protecting animal and plant health.

The on-demand programme offers a unique insight into career opportunities within APHA, showcasing how students can contribute to tackling some of the UK's most critical biosecurity and environmental challenges.

Designed for students aged 13 and over, the course includes more than 10 hours of engaging content featuring real-life industry insights, scenario-based challenges, and practical guidance on applying for jobs. To register for the course, visit the APHA website.