Dealing with difficult people
Anne-Marie Svendsen-Aylott
Culture, communication styles, and motivation all affect how people behave
'People are not inherently difficult they may simply have behaviours that cause problems or offended emotions in others,' said Anne-Marie Svendsen-Aylott in her management lecture at BSAVA Congress.
We perceive people to be difficult when we have an expectation that they should behave in a specific way – and they don’t.
Different countries have different cultures which can result in communication misunderstandings, and this needs to be addressed in practice if it becomes evident.
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