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New initiative to boost client care
receptionist with client in practice
Cx Club hopes to boost learning resources for veterinary customer care teams.
Onswitch announce the launch of Cx Club

In a bid to improve learning resources for customer care teams in the veterinary sector, Onswitch has launched a new initiative - Cx Club.

The resource is available to anyone working in customer experience and aims to boost the client care offered by veterinary practices.

Onswitch managing director Alison Lambert said: "Whilst customer care is now receiving more focus from enlightened practices and managers, the provision of learning resources for the customer care team still lags far behind clinical CPD.

"For a service industry, the veterinary sector has been very slow to acknowledge the importance of providing a great service to our paying clients."

The company will hold the first Cx Congress this June, welcoming customer care teams from equine and small animal primary and referral practices.

Alison says the one-day event will bring together experts and customer care teams for the first time, allowing them to share best practice and learn from the provision of customer services in other sectors.

For more information, visit www.cxclub.care or www.onswitch.co.uk.

Become a member or log in to add this story to your CPD history

Practices urged to audit neutering data

News Story 1
 RCVS Knowledge has called on vet practices to audit their post-operative neutering outcomes.

It follows the release of the 2024 NASAN benchmarking report, which collates data from neutering procedures performed on dogs, cats and rabbits.

The benchmarking report enables practices in the UK and Ireland to compare their post-operative outcomes to the national average. This includes the rate of patients lost to follow-up, which in 2024 increased to 23 per cent.

Anyone from the practice can submit the data using a free template. The deadline for next report is February 2026.

Visit the RCVS Knowledge website to complete an audit. 

Click here for more...
News Shorts
RCVS pays tribute to well-loved equine vet

The RCVS and the Riding Establishments Subcommittee has paid tribute to well-loved veterinary surgeon and riding establishment inspector, Rebecca Hamilton-Fletcher MRCVS.

Linda Belton MRCVS, RCVS President, said: "I, along with my colleagues on the RESC, RCVS Council, RCVS Standards Committee, as well as RCVS staff, was very saddened to hear of the sudden death of Rebecca, or Becca as we knew her, last week.

"She was a true advocate for equine welfare and in her many years on the RESC worked to continually improve the quality and consistency of riding establishment inspections, all in the interests of enhanced horse welfare and rider safety."