Managing Conflict in the Workplace
‘Managing Conflict in the Workplace’, written by Shay and Margaret McConnon, is designed to give the reader an understanding of how conflict originates and can quickly spiral out of control whilst giving them the tools and understanding to rectify the situation.
For practice managers, having a loyal and comradely team is essential to the smooth running of a practice. Workplace conflict not only causes emotional distress for all those involved, but can have financial consequences as well. If people leave due to ongoing hostility, there are ramifications in all areas of the business: the upset of losing an employee, the expense and time of recruiting and training a new person, the team’s morale and ultimately client satisfaction. As the book states: “Unmanaged conflict is the largest reducible cost for many organisations and it is usually the least recognised.”
This book provides practice managers with the necessary skills for successfully managing conflict and getting to the root cause of most workplace disagreements. It not only gives you pointers on dealing with actual outcomes of conflict, but also enables you to identify signs of trouble before it can develop further.
‘Managing Conflict in the Workplace’ also includes a self evaluation exercise, which enables you to learn your own preferences and styles when it comes to managing conflict. As the book helps you to discover, knowing yourself and your own character traits is equally as important as knowing how to recognise similarities and differences in your colleagues.
Managers armed with this cleverly written guide will be well equipped to step in and settle work disputes with the minimum amount of disruption and stress. Although not specifically aimed at the veterinary industry, the book is still incredibly useful for practice managers who have to lead and look after a number of team members.
Author: Shay and Margaret McConnon